Terms of service

Effective 1 September 2026

1. Who we are and what you are agreeing to

These Terms of Service are an agreement between you and Brand Access LLC, trading as Freak Athlete UK, of Coachworks Arcade, Chester Office 4, 3rd Floor, Chester CH1 2EY, United Kingdom ("Freak Athlete", "we", "us", "our"). They apply when you visit freakathlete.co.uk, place an order with us, or use our equipment.

By using the site or placing an order you accept these terms, together with our Privacy Policy, Refund Policy and Shipping Policy. If you do not accept them, please do not use the site.

2. Who can buy from us

You must be at least 18 years old and able to enter into a binding contract. Our products are intended for personal and commercial fitness use. You may not purchase them for resale without our written agreement.

3. Orders, prices and availability

An order is an offer to buy. It is accepted when we send a shipping confirmation, not when you receive an order confirmation email. Until then we may decline or cancel an order — including where an item is out of stock, where a price or description was wrong, or where we suspect fraud — and we will refund you in full if we do.

Prices are shown in the currency of the store you are buying from and may change without notice. Pre-order and made-to-order items carry an estimated shipping window rather than a guaranteed date, and we will tell you if it moves.

4. Delivery, returns and warranty

Delivery times, return windows and our warranty are set out in our Shipping Policy and Refund Policy, which form part of these terms. Nothing in these terms limits any warranty we give in writing with a product.

5. Using the equipment — assumption of risk

Strength training carries a real risk of injury. Please read the assembly and use instructions before use, do not exceed stated weight limits, inspect equipment before each session, and consult a physician before beginning any new training programme.

By purchasing and using our equipment you accept the risks inherent in strength training, which range from minor strains through to serious injury and death, and you agree that you use the equipment at your own risk. This section does not apply to injury caused by our negligence, by a defect in a product, or to anything else that cannot be excluded by law.

6. Our content

Everything on the site — the Freak Athlete name and logo, product designs, photography, video, written content and software — belongs to us or our licensors. You may use it to shop with us and to use our products. You may not copy it commercially, resell it, or use our brand in a way that suggests we endorse you, without our written permission.

7. Reviews and anything else you post

If you post a review, photograph, video or comment, you keep ownership of it and give us permission to use it to promote Freak Athlete, including in advertising. Please do not post anything unlawful, misleading, or that belongs to someone else. We may remove content, but we do not undertake to review everything that is posted.

8. Acceptable use of the site

Please do not interfere with the operation of the site, attempt to access parts of it you have not been given access to, scrape it at a volume that degrades it for other people, or use it to send unsolicited messages.

9. Third-party services

The site runs on Shopify and uses third-party advertising, analytics and messaging services. Which services these are, what they receive, and how to opt out are set out in our Privacy Policy. Links to other websites are not endorsements and we are not responsible for their content.

10. Disclaimers

Except as expressly stated in these terms, in a written warranty we provide with a product, or as required by law, the site and our products are provided "as is" and we disclaim all implied warranties, including merchantability, fitness for a particular purpose and non-infringement. We do not warrant that the site will be uninterrupted or error-free.

11. Limitation of liability

To the fullest extent permitted by law, Freak Athlete will not be liable for indirect, incidental, special or consequential damages, or for lost profits, arising out of your use of the site or our products. Our total liability for any claim relating to a product is limited to the amount you paid for that product.

Nothing in these terms excludes or limits our liability for death or personal injury caused by our negligence, for fraud, or for anything else that cannot lawfully be excluded or limited. Some jurisdictions do not allow some of these exclusions, in which case they do not apply to you.

12. Indemnity

You agree to cover our reasonable costs if a third party brings a claim against us because you broke these terms, misused a product, or infringed someone's rights.

13. Resolving a dispute

13.1 Talk to us first. If something has gone wrong, please contact us at support@freakathlete.co.uk with "Legal Notice" in the subject line, or write to us at the address in section 18, setting out what happened and what you would like us to do. We will respond within 30 days and will try to resolve it with you directly. This step does not take away any of your rights or shorten any time limit.

13.2 Your statutory rights are unaffected. Nothing in these terms affects your rights under the Consumer Rights Act 2015 or any other consumer protection legislation, including your rights in respect of goods that are not of satisfactory quality, not fit for purpose or not as described. Where anything in these terms conflicts with those rights, your statutory rights prevail.

13.3 Courts. If we cannot resolve matters between us, the courts of England and Wales have jurisdiction, and you may also bring proceedings in the courts of the part of the United Kingdom in which you live.

14. Governing law

These terms are governed by the law of England and Wales. If you live in Scotland or Northern Ireland, you may also rely on the mandatory consumer protections of the law where you live.

15. SMS and MMS messaging

If you opt in to our text message programme, you agree to receive recurring marketing messages at the number you have given us, sent using automated technology. Consent is not a condition of purchase. Message and data rates may apply, and message frequency varies.

Reply STOP to any message to unsubscribe, or HELP for help. We will send a single confirmation of your opt-out. Because our unsubscribe handling is automated, please use those exact words — a request phrased differently may not be recognised. You may also contact us at support@freakathlete.co.uk and we will remove you by hand.

We cannot guarantee that messages will be delivered, and carriers are not liable for delayed or undelivered messages. Please do not sign up a number that is not yours. How we handle your number is described in our Privacy Policy. Any dispute about this programme is covered by section 13.

16. Changes to these terms

We may update these terms from time to time. The version in force is the one published here at the time you place your order, and we will update the effective date above. Where a change materially affects your rights, we will give notice on the site before it takes effect.

17. General

If any part of these terms is found to be unenforceable, the rest continues to apply. Our not enforcing something is not a waiver of it. You may not transfer your rights under these terms; we may transfer ours as part of a sale or reorganisation of the business.

18. Contact

Brand Access LLC, Coachworks Arcade, Chester Office 4, 3rd Floor, Chester CH1 2EY, United Kingdom. General enquiries: support@freakathlete.co.uk. Legal notices: support@freakathlete.co.uk with "Legal Notice" in the subject line, or by post to the address above.